FAQs for Hotels
Why use DiningList.com to recommend restaurants to my hotel guests?
DiningList.com offers the best possible guest experience whenever your hotel guests ask for restaurant recommendations. And DiningList.com is 100% free for hotels, world-wide.
In the past, when guests asked for restaurant recommendations, it led to a poor guest experience. Hotels tried everything from handing out menus, to giving out long lists of nearby restaurants. But guests want more. They want to see restaurant photos, prices, reviews and online directions right from their phones.
DiningList.com gives hotel guests exactly what guests want: a list of the hotel’s recommended restaurants, showing pictures, hours, prices, ratings, reviews and online map directions right on the guest’s phone.
Is DiningList.com difficult to start or use?
It is super easy and 100% free! Hotels pick 10-15 of their favorite nearby restaurants. We automatically add restaurant details like pictures, hours, costs and online map directions. Then they set star-ratings and add some personalized comments. That’s it! In 30 minutes, the hotel is live and ready to give their next guest the very best guest experience when they ask for restaurant recommendations.
How do guests use DiningList.com?
We made it super easy for guests, too! Whenever hotel staff are asked for their restaurant recommendations, staff simply tell guests the hotel has put together its list of favorite local restaurants at DiningList.com under the hotel’s name. To help inform guests, we send hotels business cards to hand out at guest check-in, or when guests ask for restaurant recommendations.
Is DiningList.com an app?
No, DiningList.com is NOT an app. Each list is a simple, elegant web page. A web page loads on a guest’s phone in seconds.
DiningList.com is perfect for guests because the hotel picks the best nearby restaurants. Each list is more personalized to your clientele than either Yelp or TripAdvisor. There is simply no better way for you to give your guests a better guest experience when they ask about restaurant recommendations.
Is it free to make a list?
Yes. DiningList.com is 100% free for hotels. It’s even better than free! Use DiningList.com and your hotel can earn $25 gift certificates from participating restaurants on your list. The more you recommend restaurants to your guests, the more those restaurants send you $25 gift certificates. You can then give those gift certificates at the GM’s discretion to employees or to guests.
How do I start?
Just create your list of recommended local restaurants. It is 100% free. Pick your 10-15 favorite local restaurants, choose from the picture options we have, set your own star-ratings, add a few words to personalize your selection and you are done! We then automatically add map directions, costs, address, phone number, hours, etc. We have nearly every restaurant on the planet in our database. It takes 30 minutes to sign-up and create your list.
How many restaurants should I recommend?
We suggest 10-15 restaurants. 10-15 offers your guests a broad, but not overwhelming selection. Travelers prefer local restaurants, but you can recommend whatever restaurant is right for your clientele. Hotel general managers have complete control over which restaurants are recommended.
Can my on-property restaurant show first?
Absolutely. We give every hotel the option to place one restaurant at the top of their list for free. This is ideal for hotels with a restaurant on property. With DiningList.com, hotels are assured that their on-property restaurant is always promoted to guests first before any other nearby restaurants.
After I make my list, then what?
Once you create your list, just tell your hotel guests about it! To help you do that, we send you posters, staff instructions, and cards to hand out with hotel key-cards, or to guests when they ask about restaurant recommendations.
The cards are 100% free for your hotel. We produce them and mail them to you. We also offer a version that can include your wifi code.
What is in it for restaurants? Do they pay?
You can think of DiningList.com as pay-per-click referral marketing for restaurants...but instead of paying the hotel with CASH, the restaurant issues gift certificates to the hotel.
Here’s how it works: When a hotel guest clicks on a hotel’s DiningList to view the details for a participating restaurant, our system records the date and time of that guest’s click as a referral AND issues a gift certificate credit to the hotel for that referral (currently: $0.50 towards a gift certificate).
Second, when a hotel guest clicks on the restaurant’s listing to follow map directions to the restaurant, we also record that click as a referral and credit the hotel with gift certificate credit (currently $2.00 towards a gift certificate). The higher credit amount indicates the higher value of the referral because a guest viewing map directions to a restaurant is a strong signal they are heading that way.
Finally, we credit the hotel’s referral account when/if their hotel guest clicks on a link in the restaurant’s listing to call for a phone reservation (if the restaurant accepts phone reservations).
At the end of every month, we send the restaurant an email report showing them the gift certificate credits your hotel earned for each click. If the restaurant is not 100% happy with the referral they can simply cancel the service and not pay. Of course, the vast majority of restaurants do value your hotel guest referrals and continue. So, on the sixth of every month our system will automatically issue your earned gift certificates via an email.
We charge restaurants a 15% fee on the face value of the gift certificates they give you. We handle all the gift certificate tracking and production.
How do the $25 gift certificates work?
The more guests who view your hotel’s DiningList, the more $25 gift certificates your hotel gets. At the beginning of each month, we send hotel general managers any earned gift certificates. The general manager can print them off and give them to employees or guests at the GM’s discretion. Each gift certificate is then used as a cash equivalent when paying a dining bill back at the very same restaurant that issued the gift certificate to the hotel.
So I give the $25 gift certificates to hotel employees?
Your hotel staff works hard and we know you are always looking for ways to retain them and keep them happy. Giving out $25 restaurant gift certificates should help!
Each hotel general manager has complete discretion on how he/she wishes to hand-out earned $25 gift certificates. Many hotel general managers DO give the gift certificates to employees as an employee incentive. Upgrading restaurants agree to accept up to two gift certificates (that’s $50) per table. For many restaurants, $50 in gift certificates will cover nearly the entire cost of a meal for two people.
We do provide each hotel with a poster that explains the benefits of the program and the gift certificates to hotel employees.